Welcome to the Shriva Jewels FAQ page. Whether you are looking for specific details on our silver hallmarking standards or current shipping timelines, we have compiled these answers to our most common queries to help you shop with complete confidence. We understand that choosing the right piece of jewelry is a personal experience, and this Shriva Jewels FAQ is designed to provide all the transparency you need regarding our craftsmanship and delivery process.
By browsing through this Shriva Jewels FAQ, you will find helpful information on our materials, custom orders, and logistics.
Customer Support
Frequently Asked Questions
Explore quick answers regarding our genuine 925 sterling silver, premium imitation collections, expert care guidelines, and hassle-free exchange policy.
Q1
What does 925 Sterling Silver mean? Is it pure?
925 Sterling Silver represents 92.5% pure silver alloyed with 7.5% other metals (usually copper) for strength. Pure silver is too soft to craft into durable daily jewelry, which is why copper is added to preserve its gorgeous brilliance while ensuring structural durability.
Q2
Will the premium plating on imitation jewelry fade or change color?
All plated fashion/imitation jewelry will naturally face color adjustments with time and wear. However, Shriva Jewels uses an advanced anti-tarnish protective lacquer coat. With minimal direct contact with chemicals like perfumes and moisture, our plating remains vibrant for up to 1-3 years or more.
Q3
Why does 925 sterling silver turn black or dark yellow? Can I fix it?
Oxidation (tarnishing) is a natural, harmless chemical reaction of pure silver reacting with sulfur elements in the air and oils on human skin. It is proof that your silver is genuine! You can instantly restore its signature brilliance with a specialized silver polishing cloth or standard liquid silver cleaning solution.
Q4
How long does shipping take and how can I track my package?
We dispatch all domestic orders within 24-48 business hours. Orders typically arrive in 3 to 5 business days depending on your region. A shipment confirmation email along with a direct tracking link will be sent to your registered email address as soon as your parcel is on its way.
Q5
What is Shriva Jewels' Exchange policy?
We maintain an exchange-only policy. We gladly offer a relaxed, 7-day exchange window for any unused items returned in their original packaging with our brand tag intact. Please note that we do not offer monetary refunds or order cancellations. You may exchange your items for any other design of equivalent value or receive store credit. In the highly unlikely event that your jewelry arrives damaged or missing a stone, please share an unboxing video within 24 hours of delivery, and we will issue an immediate replacement.